IT Support
Contact your Teacher-in-Charge via ClassDojo during school days, or submit a request online during HBL.
IT Support for Students & Parents
If you require technical assistance during school days or during Home-Based Learning (HBL), please follow the guidelines below.
Support During School Days
For all IT-related issues—including locked accounts or password reset requests—please reach out to the Teacher-in-Charge via ClassDojo.
Student Learning Space (SLS)
MIMS Account
Sjij Gmail Accounts
Support During Home-Based Learning (HBL)
If support is needed specifically on HBL days, please submit your request through the official channels:
Request Method: Please use the relevant links provided on our portal to make your request.
SlS Account Id and Password Request (opens in new tab)
MIMS ID or Password Reset (opens in new tab)
Google Account/Classkick Id and Password Request (opens in new tab)
Processing Time: Please allow up to 3 working days for our team to process and reply to your request.
School Operating Hours
Our IT support team is available during the following hours:
Mondays – Fridays: 8:00 am – 4:00 pm
Closed on Saturdays, Sundays, and Public Holidays.
Proactive Tip: SLS Self-Reset
To regain access to SLS instantly without waiting for support, we highly recommend that students set up Security Questions within their SLS profile.
The Benefit: Once configured, students can perform a self-reset of their password at any time.
How to set it up: Log in to SLS, navigate to Profile Settings, and update the security questions section.
https://www.learning.moe.edu.sg/login-troubleshooting/authentication/reset-sls-password-student/
Non-School Operating Hours (SLS)
Parents can only contact the SLS Helpdesk outside the school operating hours.
For other matters, students can email the SLS Helpdesk at helpdesk@sls.ufinity.com (opens in new tab). When emailing the SLS Helpdesk, they should include their full name, name of school and form class.
SLS Helpdesk: 6702 6513
Mondays - Fridays: 4:00 pm - 9:00 pm
Saturdays: 9:00 am - 9:00 pm
For any other queries, please write in to ict_helpdesk@sjijunior.edu.sg
*Closed on Sundays & Public Holidays